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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the first step you should take is to push the Help button, which is visible on each page. A pop-up window will open. It contains in-depth information about all the actions that you can perform on the page in question. Each pop-up menu opens on the same page so that you can swiftly get back to your work.

Video Tutorials

We have a vast collection of how-to video clips illustrating how to use our web hosting Control Panel. They're meant for those of you who want to see how things are getting done instead of only reading articles. In this way, everyone can quickly become familiar with our hosting Control Panel by merely watching our step-by-step instructional video clips.

F.A.Q.

If you can't find the answer you need, have a peek at our comprehensive FAQ database, which covers questions asked by real users and provides practical solutions. We frequently "revamp" our FAQ section with new articles in order to embrace all the new additions and innovations associated with our platform.

Ticketing System

If you still can't find the solution you need in the Frequently Asked Questions section either, you can get in touch with our great team of client support engineers available 24-7-365 and eager to help you with any problem. Each trouble ticket you open will be replied to in less than 60 minutes (the average support ticket response time is just 20 mins), so you will not have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 173710

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com